Terms and Warranties

Returns
Any product ordered in error must be returned freight prepaid in restockable condition within 30 days of receipt of merchandise. All merchandise can be subject to a 15% restocking charge and must have a return authorization. Any merchandise not returned in the allotted time will be billed as normal.

Defective Merchandise
Any product determined to be defective will be replaced at our expense. This includes any freight charges that might be incurred. Please contact Customer Service at 1-800-689-9096 for a return authorization number. Defective merchandise must be returned within 30 days of shipment.

Special Orders
All orders for non-standard products not listed in this catalog must be made in writing and may not be canceled.

General Terms
2%-10 days, Net 30 days. 2% discount if paid ten days from invoice date; net amount due thirty days from invoice date. Products are subject to change, addition, or discontinuation without notice. All prices are subject to change, are FOB our warehouse locations, and do not include taxes where applicable. Service charge of 1.5% will be assessed on past due invoices.

Product Warranty
Our products are carefully selected and tested to ensure their reliability and performance. Media Direct warrants that its products are free from defects in material and workmanship and will offer full replacement or credit for products which we supply that are defective and are returned by the customer. Media Direct also warrants that its products will not cause excessive or abnormal wear to the print head or print drum used. Specifically this applies to the use of your direct thermal printhead, the use of electrostatic media and toners and wear to your electrostatic plotter printhead, the use of our engineering copier media and wear to your engineering copier print heads, and use of our magnetic media and damage caused to your read/write heads. However, under the following conditions, Media Direct will bear the cost of service and repair of machines which were damaged, excluding normal wear and tear, by use of our products.

1. Signed documentation from an Authorized Service Representative stating abnormal wear can be established as a direct result of excessive and continuous use of Media Direct products.

2. Reasonable precaution has been taken in the handling, storage and use of products.

3. Report of the damage is reasonable and prompt.